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Comme les chats
…………………..fondent sous la caresse du soleil,
je m’arrête sous le
………………………..frôlement de votre regard.
Lorsque j’en échappe enfin,
……….vous m’attirez encore en chuchotant
avec votre voix de miel et de cailloux
………………………….qui me chatouille chouettement.
Le premier jour d’automne,
du ciel au ciment la pluie tombe,
goutant des feuilles comme des larmes.
Entourée par le gris,
dessus dessous,
je suis toute remplie de gris,
sauf une boule au milieu:
……..une sphère
………….de jaune-vert
de printemps des prés.
Un aiguillon, deux ailes,
toquée en fait s’est-elle
du papier poivre-et-sel.
Elle jouit de la bousculade des autres,
surtout d’être toute seule au ciel.
Toujours se protégeant,
elle ne fait jamais du miel.
Dishwasher. I was one once at Earl’s on Campus for about 3 months back in the late 80’s. Why do people who work at Earl’s hang out there after their shift is done, or even on days they don’t work? Too cool for me. Any way, two sentences in and I digress…
Our dishwacher went caputs back in April of this year, and for people who know me know I hate spending money on useless crap that I could live without. Well now, it has been several months without one and although I could live without one I believe that it would be best for our marriage to in fact get one again. I decided this back in August during the height of rugby season when I was not home much and when I was home I did dishes.
Anyway, following several friends’ advice I went to Trail Appliances. Super salesman, Mr. RS, I thought at the time. I did my research and decided on a Maytag, checked the Brick and Sears as well, and went with R at Trail * (name not changed because I was really disappointed in the service). Bought it on Thursday, Aug 3rd, for an admittedly estimated delivery date of Friday, Aug 25th. That’s 3 weeks, no problem. Estimated date, ok, so R was supposed to call me on the 17th to confirm the delivery date, or to give me a better idea so I can figure out a plumber. No call.
I call him on Wednesday, Aug 23rd. Left a voice mail. I call him on Thursday, Aug 24th, left ANOTHER voice mail asking if the dishwasher is in fact coming on Friday the 25th. I call again that Thursday afternoon. Receptionist refused to let me speak with R because he was busy with a customer and that there was a big sale on that weekend. Well, I tell her, really, I am a current customer who has already spent $800 on something for which I am receiving absolutely zero customer service. Actually, poor customer service would be a negative number. Would I like to leave another voice mail? NO, thanks, he has already ignored three of my previous messages. And I still don’t know if the day I have taken off - the Friday off - if I have to stay at home. So I call back and ask for Dispatch. Finally! people who know what’s going on, and care to tell me. No, no dishwasher is being delivered on Friday.
Oh!! R calls me back Friday afternoon to tell me they can deliver the dishwasher Saturday, during one of the semi-final matches of the Womens Rugby World Cup at which I am a Match Official, and BTW the 25th was only an estimated delivery date. Yes, R, I know, and that is why you said you would CALL ME to let me know when (TF) it was going to be delivered. No can do Saturday, R, I am busy. How about Monday? Fine, I will take that day off, too!!! Note to self, now this dishwasher is costing me $400 more than at the beginning due to taking days off … sigh.
Monday morning, expecting a call from Trail Appliance Dispatch as to when my dishwasher will be delivered, I receive, again, no call. No call by 10am, no call by noon. Super. I call Trail Appliances again to see where (TF) the dishwasher is. OK, so my favorite C in Dispatch has the unfortunate duty of telling me that when the “guys” were loading it in the morning, they noticed that the machine was damaged, (sigh), so it will be another three (F) weeks before they can deliver another one. WTF? Well, while I appreciate the eagle-eyes noticing that before they hauled it to my house, who do I speak to about a refund? Dispatch forwarded me to Ms. P.
I arrive there on Tuesday, and the Receptionist - who will not be receiving Receptionist of the Year BTW - tells me I cannot get a refund without speaking to the Salesman RS. Well, I can tell you that the Salesman will also prefer not to talk to me. May I please speak to Ms. P? She’s busy. Well, can you please tell her it is Kim Groome, we spoke yesterday on the phone. I am sure that this won’t take 5 minutes. And so, after waiting 22 minutes and loitering in the gas stove and BBQ areas, and BTW she does not cover your personal info on the Invoices sitting at the front desk so that freaks like me know where you live and when you are getting a delivery of your new LG washer & dryer Mr. DT on 149th Street, I was received by Ms. P and she gave me a full refund without hassle. In fact, she was the only good experience about this. Except the fact that she put the refund reason as being out-of-stock, when I would have preferred:
worst-follow-up-service-ever-let’s-learn-from-this-experience.
Their loss.
Then I went to the Brick and was hustled by a Salesman who wanted to sell me dishwasher that was 1.25 inches too tall for my counter hole. And then the Sears guy was trying to tell me that the only delivery fee was $170, for full service. Well, I just want it delivered, man, how about a cool $50? (sigh) Where are the good Salespeople? Tell me.
So, my hunt for a dishwasher has been put on pause for now.
